Zalora

Zalora is the leading online fashion destination in Southeast Asia and Oceania. Founded in 2012, it offers a wide range of international and local brands, including clothing, footwear, accessories, and beauty products. With operations in countries like Singapore, Malaysia, Indonesia, the Philippines, and Australia, Zalora has built a reputation for fast delivery and a seamless shopping experience. Tracking your Zalora order is the best way to know exactly when your new outfit will arrive.

How to Track Your Your Zalora Order

Tracking on Zalora is highly efficient and updated in real-time. Once your order is confirmed, Zalora begins the fulfillment process in one of their regional warehouses.

To track your package, log in to your Zalora account and go to "My Orders." Select the order you want to follow and click on "Track Order." This page will show you each step of the journey, from picking and packing to the final delivery.

Zalora uses a mix of their own delivery fleet (ZALORA Delivery) and third-party logistics partners like Ninja Van, J&T Express, and DHL. If you want to see more technical details or are using a third-party carrier, you can also use Parcel Detect. Simply copy the tracking ID from your Zalora order details and paste it into the tracker. This is helpful if you are ordering from "Zalora Global" (international items) where the package might change carriers when it enters your country.

Zalora Tracking Number Formats

Zalora uses different tracking formats depending on the carrier and the region.

• ZALORA Delivery: Often starts with "ZAL" followed by a series of digits (e.g., ZAL123456789).
• Ninja Van: Typically starts with "NIN" or "SHP" followed by numbers and letters.
• DHL: Usually a 10-digit numeric code for Express shipments.
• J&T Express: Often a 12-digit numeric code.

If you don't see a tracking number yet, it means your order is still in the "Processing" stage. Zalora usually assigns the tracking ID within 24 hours of your purchase.

Common Zalora Tracking Statuses

Zalora's tracking updates are clear and easy to understand. Here is what they mean:

• Order Placed: Zalora has received your order and payment.
• Packed: Your items have been picked from the warehouse and are in a box.
• Shipped: The package has left the Zalora warehouse and is with the courier.
• In Transit: The package is moving between sorting hubs.
• Out for Delivery: Your local driver is on the way to your address today.
• Delivered: The package has been dropped off.
• Returned: This status appears if you have started a return process and the item has reached the warehouse.

Frequently Asked Questions

How long does Zalora shipping take?
For local items, delivery usually takes 1 to 3 business days in major cities. For remote areas, it can take up to 5 days. If you order from "Zalora Global," expect the delivery to take 7 to 14 business days.

Why is my Zalora tracking not updating?
If your order is coming from an international warehouse, there may be a gap of 2 to 3 days while the package is in flight or clearing customs. This is normal. Updates will resume once the local carrier scans the package.

Can I change my delivery address?
You can only change the address if the order hasn't been packed yet. Once it is "Shipped," Zalora cannot change the destination. You would need to contact the courier directly, though this is not always successful.

What happens if I missed my Zalora delivery?
Zalora's couriers will usually try to deliver the package three times. If you are not home, they may leave a note or call you to schedule a better time. If all three attempts fail, the package will be returned to Zalora for a refund.

Zalora Contact Information

If you have a problem with your order, Zalora's customer service is very responsive through their website and app.

Buying Tips for Zalora

To get the most out of your Zalora experience, keep these tips in mind:

1. Check for 'Zalora Global' Items: These items are shipped from overseas. While they offer more variety, they take longer to arrive and may have different return rules.
2. Use the Size Finder: Zalora has a tool that suggests the best size for you based on your height and weight. Use it to avoid the hassle of returns.
3. Look for Cashback Vouchers: Zalora often offers "Stackable" vouchers. You can use a brand discount and a Zalora payment discount at the same time.
4. Subscribe to 'Zalora Now': In some countries, Zalora offers a subscription service that gives you unlimited free express shipping for a small yearly fee.

What to do if your Zalora order is delayed

If your fashion delivery is taking longer than expected, follow these steps:

First, check the "Estimated Delivery Date" in your order details. Zalora is usually very accurate with these dates. If the date hasn't passed, the package is likely still on schedule.

Second, check if there are any public holidays or major sale events (like 11.11). These can cause a massive backlog in the logistics network, adding 2 to 3 days to all deliveries.

Third, if the package is more than 3 business days late, use the "Live Chat" feature on the Zalora website. Their agents can track the exact location of the courier and give you a more detailed update. If the package is lost, Zalora will process a refund or a replacement very quickly.