Problem Solver

Tracking Not Updating

No new scans in a while? Let's figure out if it's normal, when to worry, and what to do about it.

Step 1 of 3

What was the last tracking status you saw?

The last status helps determine where the package is in the delivery pipeline.

Why tracking stops updating

Tracking gaps happen when packages move between facilities that don't scan at every step, during weekends and holidays when sorting facilities are closed, or when a package is in transit between countries. A gap of 1-2 days is normal; a gap of more than a week usually means something went wrong.

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