Questions and Answers

FAQ & Reference

Find answers to common questions about package tracking, shipping times, and delivery status

55 articles

Browse by Category

All Help Articles

55 articles

How air waybill (AWB) tracking works for air cargo

AWB numbers follow their own format and tracking rules. Learn the 11-digit structure, airline prefixes, and how to track air cargo end to end.

Guides5 min read

AliExpress Standard Shipping Tracking Format

Your AliExpress LP code changes to a 13-character postal number after leaving China. See exactly when the switch happens and how to track both numbers at once.

Number Formats5 min read

Anti-dumping duties: Extra taxes you didn't expect

Understand why some goods face massive extra taxes and how to check if your items are affected.

Customs & Taxes3 min read

Cainiao Tracking Number Format and LP Codes

Decode Cainiao LP00 tracking numbers used by AliExpress and Temu. See why the code changes after leaving China and which local carrier picks up your package.

Number Formats7 min read

China Post Tracking: R, E, L, C Prefix Guide

Figure out what the R, E, L, or C prefix on your China Post tracking number actually means. Covers ePacket (LX), EMS (EX), and registered mail (RX) with real number breakdowns.

Number Formats14 min read

Customs Clearance Process for Import and Export

Learn about the customs clearance process and its importance in trade. Find out how to clear customs and start your import or export journey

Customs & Taxes3 min read

Customs disbursement fees: why they exist and how to avoid them

Disbursement or handling fees are what couriers charge for paying your import taxes upfront. Learn how they work and legitimate ways to avoid them.

Customs & Taxes4 min read

Why is my package stuck in customs inspection?

Common reasons for customs delays and what actually happens when your parcel is pulled for a random inspection.

Customs & Taxes3 min read

DHL Tracking Number Format: 10 vs 11 Digits

Tell apart DHL Express 10-digit waybills from eCommerce 11-digit codes and Parcel DE 12-to-20-digit numbers. Includes real examples and the check digit formula.

Number Formats13 min read

DPD Tracking Number: UK, DE, and EU Formats

DPD tracking numbers range from 10 to 14 digits and change format by country. See how to tell UK, German, and French DPD codes apart, plus get your Predict time slot.

Number Formats5 min read

What "electronic data received" means in tracking

"Electronic data received" or "shipping notice received" means the label exists but no parcel does yet. Learn the normal wait and when to suspect a fake shipment.

Tracking Help5 min read

EU import taxes in 2026: VAT, duties and the new €3 parcel duty

How EU import charges work in 2026: VAT on every parcel, the end of the €150 duty-free band, and what the new flat duty means for cheap orders.

Customs & Taxes4 min read

Still have questions?

Join our community Q&A section to ask questions, get answers from other users, and share your tracking experiences

Track a Package