Problem Solver

My Package Is Late

Answer a few quick questions and we'll tell you how serious the delay is and what to do next.

Step 1 of 2

How many days late is your package?

Count from the latest estimated delivery date the seller or carrier gave you.

Understanding delivery delays

Most packages arrive within the carrier's estimated window, but weather, routing changes, high volume, and customs can all add days. A delay of 1-3 days is common for ground and economy services, while anything over a week usually warrants a formal inquiry.

Need more help?

Browse all our problem-solving guides for other delivery issues.

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