Problem Solver

Marked Delivered but Not Received

Tracking says delivered but you don't have it? Let's figure out where it went and what to do.

Step 1 of 3

How long ago was it marked delivered?

Carriers sometimes mark packages as delivered up to 24 hours before they actually arrive.

Why packages get marked delivered before you get them

Carriers sometimes scan a package as delivered before it reaches your door. This can happen when the driver is running ahead of schedule, when the package is left with a neighbor or front desk, or when the scan happens at the delivery facility rather than at your address. In rarer cases, the package may have been stolen from your porch.

Need more help?

Browse all our problem-solving guides for other delivery issues.

View all help guides