Problem Solver

Package Held by Customs

Your package is stuck at customs. Let's figure out why and how to get it moving again.

Step 1 of 3

Which country is the package being delivered to?

Customs procedures and timelines vary significantly by country.

How customs holds work

When a package crosses an international border, it passes through customs. Most packages clear within a day or two, but some are held for inspection, duty payment, or documentation review. The hold time depends on the destination country, the declared value, and the type of goods.

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