My package is stuck in customs. Here is what to do
Package stuck in customs? Follow this step-by-step plan: what each status means, who to contact first, real timelines, and when to pay or dispute.
What "office of exchange" means on international tracking
"Arrival at inward office of exchange" and "departure from outward office of exchange" explained: what these scans mean and how long each step takes.
Package arrived damaged? How to file a claim that gets paid
Your parcel arrived damaged? Document it correctly in the first 24 hours and file within the carrier's deadline. Steps, deadlines, and what to expect.
Package delayed? Real causes, real timelines, and when to act
Why parcels get delayed, how long each type of delay normally lasts, and the exact escalation path with real day thresholds.
Package says delivered but not received? Do this now
Parcel marked delivered but nothing at your door? Follow these steps to find it, open a trace with the carrier, and get a refund if it is really gone.
Restricted and prohibited items: the list
The real list: batteries, perfumes, vapes, food, aerosols, medication and more. What is banned, what is restricted, and what happens if you try anyway.
Royal Mail Tracking Number Format: Validator & Service Codes
Learn to decode any Royal Mail tracking number. Details on international S10 formats, 2D barcode numbers, and domestic 13-digit codes.
What "sent to airline" means and how long your parcel really waits
"Sent to airline" means your parcel was handed to an airline, not that it is flying. See normal waiting times, why tracking freezes, and when to act.
SF Express Tracking Number Format: 12 & 15 Digit Decoder
Learn to decode SF Express tracking numbers. Understand the difference between 12-digit standard and 15-digit international formats. Validate your SF International shipment.
SingPost tracking number example: format, prefixes, and what it ends with
See common SingPost tracking number examples, including RA, RR, and SmartPac formats, what SingPost numbers usually end with, and why some SingPost mail cannot be tracked.
Tracking number examples by carrier: UPS, USPS, FedEx, DHL, SingPost, China Post, Cainiao, and OnTrac
Compare common tracking number examples by carrier, including UPS 1Z numbers, USPS 9400 numbers, DHL Express 10 digit waybills, SingPost SG formats, China Post CN formats, and OnTrac prefixes.
UK import taxes explained: VAT and customs duty
A guide to UK import taxes for international packages, including the £135 threshold and the 20% VAT rate.