Joom

Joom is an international online marketplace that connects shoppers with sellers from around the world, particularly from China, South Korea, and Turkey. Launched in 2016, Joom is known for offering a wide range of products—from electronics to home goods—at very competitive prices. Because many items are shipped internationally, understanding how to track your package is key to a good experience.

How to Track Your Joom Order

Tracking a Joom package is simple and can be done directly through their app or website. When you purchase an item, the seller has a few days to pack it and send it to a logistics center.

To see your order's progress, log into your Joom account and go to "My Orders." Click on the specific order to see the current status and a map showing the package's journey.

Because Joom often uses several carriers for a single journey, you can also use a universal tracking tool like Parcel Detect. Copy the tracking number from your Joom order details and paste it into our tracker. This is especially helpful for international shipments, as it shows you when the package moves from a global courier to your local postal service.

Joom Tracking Number Formats

Joom uses various logistics partners, including its own service, Joom Logistics. Depending on the shipping method chosen by the seller, the tracking number format will change.

• Standard Shipping: Often starts with two letters, followed by nine digits, and ends with "CN" (e.g., RR123456789CN).
• Joom Logistics: Usually a combination of letters and numbers specifically generated for their internal system.
• Economic Shipping: These tracking numbers may only show updates while the package is still in China. Once it leaves the country, updates might stop until it arrives at your door.

You can find your tracking number in the "Order Details" section of the Joom app after the item has been marked as shipped.

Common Joom Tracking Statuses

Understanding Joom's tracking statuses can help you know exactly where your package is:

• Paid: Your order has been placed and payment is confirmed.
• Approved: The seller has accepted your order and is preparing to ship it.
• Shipped: The package has left the seller and is on its way to the logistics center.
• Arrived at Hub: Your item is at a major sorting facility, usually waiting for an international flight.
• Departed from Country of Origin: The package has left the seller's country and is heading to yours.
• Arrived in Destination Country: The package has reached your country and is going through customs.
• At the Post Office: The package is ready for you to pick up or is being prepared for final delivery.

Frequently Asked Questions

How long does Joom delivery take?
Most Joom orders arrive within 15 to 45 days. However, international shipping can sometimes take up to 75 days depending on customs and your local postal service.

Why is my Joom tracking not updating?
It is normal for international tracking to stop updating for several days while the package is crossing the ocean or waiting in a customs warehouse. If you chose "Economy Shipping," updates may stop entirely once the package leaves the origin country.

What happens if my Joom order never arrives?
Joom has a strong buyer protection policy. If your package does not arrive within the guaranteed delivery period (usually 75 days), you can request a full refund through the app.

Do I need to pay customs duties for Joom orders?
Depending on your country's laws, you might have to pay VAT or import taxes on items coming from abroad. Check your local customs website to see what the limits are for tax-free imports.

Joom Contact Information

If you have a problem with an order, you can contact Joom's support team directly through their platform.

Buying Tips for Joom

To ensure you get the best products on Joom, follow these suggestions:

1. Read User Reviews: Always look at reviews from people who have already bought the item. Pay close attention to reviews with photos to see the real quality of the product.
2. Check the Estimated Delivery Date: Before buying, look at the estimated arrival time. If you need an item quickly, Joom might not be the best choice.
3. Compare Sellers: Multiple sellers often offer the same product. Compare their prices and ratings to find the best deal.
4. Use Joom Points: You can earn points by making purchases or leaving reviews. These points can be used to get discounts on future orders.

What to do if your Joom order is delayed

If your package is taking a long time, the first thing to do is check the "Guarantee Period" in your order details. If the package is still within this window, stay patient, as international logistics can be slow.

If the guarantee period is about to end and you still haven't received your item, open a support ticket in the Joom app. Their customer service team is very responsive and will usually grant a refund if the tracking shows no movement for a long time. Using a tool like Parcel Detect can provide you with the proof needed to show that a package has been stuck at a certain point.