AliExpress is a global online retail platform that offers millions of products directly from manufacturers and distributors in China. Founded in 2010, it has become one of the most popular sites for finding electronics, fashion, and home goods at competitive prices. Because AliExpress connects individual buyers with thousands of sellers, the shipping experience can vary. Tracking your package is the best way to ensure your order is on the right path.
How to Track Your AliExpress Order
AliExpress tracking is handled primarily through Cainiao, the logistics arm of the Alibaba Group. When you buy something, the seller provides a tracking number once the package is dispatched.
To find your tracking info, go to "My Orders" in your AliExpress account and click on "Track Order." This page shows the status of your parcel, from the warehouse in China to the final delivery in your country.
For more detailed updates, especially once the package leaves China, you can use Parcel Detect. Many AliExpress packages change tracking numbers when they enter a new country or are handed over to a local postal service. Parcel Detect can often "link" these numbers to give you a continuous view of your shipment's journey.
AliExpress Tracking Number Formats
AliExpress uses a wide range of tracking number formats depending on the shipping method you choose:
- AliExpress Standard Shipping: Usually starts with "LP" followed by 14 digits, or follows the S10 standard (e.g., RB123456789SG).
- Cainiao Super Economy: Often starts with "UA" or "UB" followed by digits and letters. These are often untracked once they leave China.
- AliExpress Premium Shipping: Often uses carrier-specific numbers like those from DHL or FedEx.
- Small Packets: May have 11-digit numeric-only codes.
If your tracking number starts with "UN" or "UG," it is likely an economy service that will not show updates once the package is on the plane. You will just have to wait for it to appear in your mailbox.
Common AliExpress Tracking Statuses
AliExpress tracking uses specific terms that describe the international shipping process:
- Awaiting Shipment: The seller has your order but hasn't handed it to the courier yet.
- Collected by Courier: The package has left the seller's shop and is at the sorting center.
- Departed from Transit Country: Your package is at a hub (like Singapore or Liege) waiting for a flight to your country.
- Arrived at Destination Country: The package is through the long haul and is now with your local customs or post office.
- Held by Customs: This is a normal part of international shipping where the government inspects the package.
- Out for Delivery: Your local mail carrier has the item today.
- Delivered: The package has reached its destination.
Frequently Asked Questions
Why is my AliExpress tracking not updating?
It is normal for tracking to "freeze" for 7 to 14 days while the package is crossing the ocean or waiting in a large customs warehouse. This doesn't mean it is lost; it just means it hasn't been scanned by the next facility yet.
How long does AliExpress shipping take?
Standard shipping usually takes 15 to 30 days. Economy services can take up to 60 days. If you need something fast, look for "AliExpress Selection" or "Choice" items, which often arrive in 10 to 12 days.
What is 'AliExpress Buyer Protection'?
This is a guarantee that you will get your money back if the item doesn't arrive by the end of the protection period (usually 75-90 days). If the tracking shows the item hasn't arrived and the time is running out, you can open a dispute for a full refund.
My package was 'Returned to Sender.' What should I do?
This usually happens because of an incorrect address or a failed customs check. Contact the seller immediately. They can either reship it or give you a refund so you can order again.
AliExpress Contact Information
If you have a problem, you should message the seller first. If they don't help, use the AliExpress help center.
| Feature | Details |
|---|---|
| Official Website | www.aliexpress.com |
| Customer Support | AliExpress Help Center |
| Logistics Partner | Cainiao Network |
| Protection | AliExpress Buyer Protection |
Buying Tips for AliExpress
To shop safely on AliExpress, keep these tips in mind:
- Check the 'Choice' Label: Items with the "Choice" label are managed by AliExpress directly, which means faster shipping and easier returns.
- Read the 1-Star Reviews: These often tell you the truth about the product's durability or the seller's honesty.
- Don't Confirm Receipt Too Early: Only click "Confirm Order Received" after you have opened the box and tested the item. Once you click it, your protection period ends.
- Use the App for Coins: You can get extra discounts by using the AliExpress app and collecting daily coins.
What to do if your AliExpress order is delayed
If your package is taking longer than the estimated time, stay calm.
First, check the "Buyer Protection" timer on your order page. As long as there is time left on the clock, your money is safe. You can ask the seller to extend this timer if you are willing to wait a bit longer.
Second, check if you need to pay any customs duties. In some countries, the post office will hold a package until you pay a small tax. They usually send a letter, but it can be faster to check your local postal tracking.
Third, if the protection timer is down to 3 days and the package still isn't there, open a "Dispute" for "Item Not Received." Include a screenshot of the tracking page. AliExpress is very strict with sellers and will usually refund your money within a few days if the tracking doesn't show a successful delivery.