Delhivery is India's largest fully integrated logistics services provider. Since its inception in 2011, it has become the primary delivery partner for major Indian e-commerce sites like Flipkart, Amazon India, Myntra, and Nykaa.
How to Track Your Delhivery Package
You can track your shipments using the Waybill (AWB) Number or the Order ID provided by the seller.
Delhivery Tracking Number Formats
To track your package, please use the tracking number provided by the sender. This code can typically be found in your shipping confirmation email or on the official receipt provided at the time of mailing.
Service Portfolio
- Delhivery Express: Fast delivery for small parcels with a focus on speed and reliability.
- Delhivery Surface: Economical shipping for heavier items via a vast trucking network.
- Delhivery Cross-Border: International shipping solutions connecting India to the world.
- Delhivery Flash: Ultra-fast local delivery within the same city.
Why Delhivery is Different
Delhivery uses a proprietary technology stack that optimizes routes in real-time. They operate one of the most advanced automated sorting centers in India (in Tauru, near Delhi), which allows them to process millions of packages with high accuracy.
Key Tracking Updates
- Shipment Arrived: The item is at a Delhivery hub.
- Pending Pickup: The seller has notified Delhivery but hasn't handed over the item.
- Out for Delivery: Your "Delhivery Hero" (courier) is on the way.
- Delivered: The journey is complete.
Frequently Asked Questions
Does Delhivery deliver on Sundays?
Yes, in major metropolitan areas, Delhivery operates 7 days a week to meet e-commerce demands.
What should I do if my status is "Consignee Not Available"?
The driver tried to deliver but couldn't reach you. Delhivery usually makes three delivery attempts before returning the item to the sender.
How do I contact Delhivery customer care?
The fastest way is through the "Support" section on their official website or by calling their automated helpline at +91 124 6719500.
Delhivery Contact and Information
Looking for customer support or the official website? Here are the essential details for Delhivery tracking inquiries:
| Feature | Details |
|---|---|
| Customer Support | Contact the sender or check your confirmation email |
| Headquarters | India, Asia |
| Tracking Status | Available via Parcel Detect |
Pro-Tips for Smooth Delivery with Delhivery
To ensure your Delhivery tracking experience is as smooth as possible, keep these tips in mind:
- Double-Check Your Address: Small errors in the postal code or house number can lead to significant delays or "Return to Sender" statuses.
- Monitor Delivery Windows: If Delhivery tracking provides a delivery window, try to ensure someone is available to sign for the package to avoid "Missed Delivery" attempts.
- Use Local Delivery Apps: In many regions, Delhivery partners with local couriers who might have their own real-time mapping apps for last-mile tracking.
- Keep Your Tracking Number: Always save your Delhivery tracking number until the package is physically in your hands.
What to do if your Delhivery tracking number shows no movement?
If your shipment hasn't arrived by the expected date, follow these three simple steps:
- Check the Last Scan: Look at your most recent tracking update. If it says "Customs Clearance" or "In Transit," the package is likely still moving but delayed by logistics volume.
- Wait 24-48 Hours: Sometimes a package is scanned as "Delivered" when it actually arrives at the local distribution center. Give it a day or two to show up.
- Contact the Seller or Carrier: If there has been no movement for over 5 business days, reach out to the sender first, as they have the authority to open an investigation with Delhivery.
International Shipping & Customs
For international Delhivery tracking, please be aware that customs clearance in the destination country is the most common point of delay. Your package may sit in a "Held by Customs" status for several days while duties and taxes are processed. This is a standard part of global shipping.
Tracking Apps & Global Tracking
While you can always use the official Delhivery website, using a global tracking platform like Parcel Detect allows you to monitor multiple shipments from different carriers in one place. This is especially useful for international orders where the package might be handed over from Delhivery to a local postal service in your country.